Mental health support for Australian families

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Where children and adolescents can get help

There are a range of telephone and web-based counselling services available for young people with mental health challenges in Australia.

Translating and interpreting services

Telephone: 131 450


Translation and interpreter services that can assist young people who don’t speak English to access mental health support.

Kids Helpline

Telephone counselling: 1800 55 1800 (free call)


Kids Helpline is Australia’s only free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25.

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Telephone counselling: 1800 650 890

Online counselling and resources:

Headspace, Australia’s national Youth Mental Health Service, provides telephone and online counselling for young people who are experiencing difficulties, and their families. The website includes a directory of Headspace centres where young people can access in-person counselling, and a range of online resources.

Beyond Blue (Youth service)

Telephone counselling: 1300 22 4636

Online counselling:

Beyond Blue Youth provides support for young people experiencing mental health problems like depression and anxiety and information about these conditions. Telephone counselling is available 24 hours a day. Counselling via online web chat is available from 3pm to midnight, seven days a week.


Telephone counselling: 1800 695 463

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Myline provides counselling services for young people affected by sexual assault and having relationship difficulties.


Where parents and caregivers can get help


Telephone counselling: 13 11 14

Online counselling and resources:

Lifeline offer free, confidential 24-hour telephone and web chat counselling services. Anyone can call Lifeline or chat online to one of their counsellors, at any time. Lifeline also offers a directory of services to assist people experiencing mental health problems.


Telephone counselling: 1300 30 1300


Parentline is a confidential telephone service providing professional counselling and support for parents and carers of children in Australia. Experienced and trained counsellors are available for telephone consultations between 8am and 10pm, 7 days a week. Parentline also provides counselling via web chat between 11am and 2pm on Tuesdays and Thursdays.

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Mental health emergency response line (WA)

Telephone counselling: 1300 555 788 (local call charges apply from metropolitan areas) or 1800 676 822 (free call from rural areas)

The mental health emergency response line provides counselling and referral to local services, during mental health emergencies. The service provides assistance to people experiencing mental health difficulties, their carers, and people who have witnessed mental health emergencies.

Beyond Blue

Telephone counselling: 1300 22 4636

Online counselling and resources:

Beyond Blue provides support to people experiencing mental health problems, including parents whose children are experiencing problems. The telephone counselling service is available 24 hours a day. Counselling via web chat and email are also available.

National sexual assault and domestic family violence counselling service

Telephone counselling: 1800 737 732

Online counselling and resources:

The national sexual assault and domestic family violence counselling service assists families and their members experiencing problems related to domestic violence or sexual assault. Telephone and web chat counselling services are available 24 hours a day, 7 days a week.

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Date Created: May 2, 2016 Date Modified: June 7, 2018