Sources of support and resources for new parents

1 Star2 Stars3 Stars4 Stars5 Stars (5 votes, average: 4.20 out of 5)
family support
Print Friendly, PDF & Email


Beyond Blue

Beyond Blue operates a telephone support service for people (including new parents) experiencing anxiety, depression and other mental health challenges. The national service is available 24 hours a day, 365 days a year.

Telephone: 1300 22 4636


Breastfeeding Helpline

The Australian Breastfeeding Association’s Helpline puts breastfeeding mothers with concerns or difficulties, in touch with trained counsellors, 24 hours a day, seven days a week. This free service can provide reassurance and advice about breastfeeding.

Telephone: 1800 686 268


Breastfeeding mothers with hearing impairments can access the helpline via the national relay service:

- Advertisement -


Healthdirect is a national telephone services providing advice and information about health. The service is staffed by qualified nurses and available 24 hours a day.

Telephone: 1800 022 222


Pregnancy, Baby and Birth Counselling and Support Line

This national telephone services is staffed by trained counsellors, who can provide advice and support related to a range of pregnancy and parenting issues. The service is free and available 24 hours a day, seven days a week.

Telephone: 1800 882 436


National Poison’s Information Hotline

The Poison’s information hotline provides advice to parents who suspect their child may have been poisoned, for example by eating another person’s medicine or drinking a toxic substance like cleaning chemicals. The national service is available 24 hours a day, 7 days a week.

- Advertisement -

Telephone: 131 126


Nurse-On-Call is a free telephone service provided by Victoria Health. It provide free, telephone access to a registered nurse, who can answer queries about health and illness, especially advice on what to do about symptoms of illness.

Telephone: 1800 686 268


Parents with hearing impairments can access the helpline via the national relay service:

Perinatal Anxiety and Depression Australia

PANDA provides a telephone helpline for new parents experiencing postnatal depression or anxiety (LINK). The free service is available from 9-5, Monday to Friday.

Telephone: 1300 726 306

- Advertisement -


Australian Capital Territory

ACT Parentline

The ACT Parentline provides counselling, information and referral to services, for parents needing support. The anonymous hotline is available 9-5, Monday to Friday and offers a call back service.

Telephone: 6287 3833


New South Wales

Parentline NSW

Parentline NSW is an anonymous service that offers counselling, information and referral to services, via the telephone or online chat. The service is available from 9am to 9pm weekdays and 4pm to 9pm on weekends.

Telephone: 1300 1300 52


Karitane Careline

Karitane Careline is a telephone service for parents with babies. It provides advice, information and support seven days a week and parents can request a call back by sending an email.

Telephone: 1300 227 464



Tresillian offers a parenting advice hotline and online support services for parents of new babies. The helpline also offers referral to parenting programs and support services and is available 7am- 11pm (5-11pm for online service), 7 days a week.

Telephone: 1300 272 736


Northern Territory and Queensland

Parent Helpline (QLD and NT)

Parent Helpline QLD and NT is an award winning service that provide telephone advice and support for parents from 8am to 10pm, 7 days a week. A webchat service is also available between 11am and 2pm Tuesday and Thursday.

Telephone: 1300 30 1300


Health QLD

Health Queensland provides advice from supportive, qualified staff about all types of health issues, including child health problems. It is available 24 hours a day, 7 days a week.

Telephone: 13 43 25 84


Mater Mothers’ Parenting Support Centre (MMPSC)

The MMPSC provides early parenting support and guidance for parents of babies up to six months of age. The Centre is open from 8 am to 4 pm, Monday to Friday.

Telephone: 3163 BABY (2229)

South Australia

Anglicare SA

Anglicare SA provides a parenting hotline for families with children living in South Australia. The service focuses on strengthening families by helping parents achieve their goals, and putting families in touch with programs.

Telephone: (08) 8131 3400


Parent Helpline (SA)

Parent Helpline SA is a government telephone helpline where parents can access support and advice on parenting and child health issues. The service is available for the cost of a local call from 7:15am to 9:15 pm.

Telephone: 1300 364 100


Multiple Births SA

Multiple Births SA is a telephone support and advice service for women expecting or caring for twins, triplets, or more babies. The service available Monday- Friday from 9.30am to 2.30pm

Telephone: (08) 8342 2330



Parentline (Vic)

Parentline Vic provides confidential counselling and referral services for parents of children from birth to 18 years. The hotline is available from 8am to 10pm, 7 days a week.

Telephone: 13 22 89


Maternal and Child Health Line

The Maternal and Child Health Hotline is a service for Victoria families with young children, including newborns. It is available in Victoria 24 hours a day, 7 days a week, for the cost of a local call. Parents can get advice, information and support about baby and child health issues.

Telephone: 13 22 29



Parentline (Tas)

Parentline Tasmania is a service for parents of children aged 0-5 years. It provides support for parents having difficulties and concerns.

Telephone: 1300 808 178


Western Australia

Ngala Helpline

Ngala Helpline provides new parents access to qualified support people who can listen to their experience and help them access services they need. The service is available from 8am to 8pm for the cost of a local call. A call-back can be requested via their website.

Telephone: 9368 9368 or 1800 111 546 (country)



(Kindly reviewed by Annie McArdle RN, RM, CHN, Master Adv. Prac. (Healthcare Research); Clinical Midwife at Mater Mothers’ Private Brisbane with over 25 years’ experience in parent information and education.)

- Advertisement -
Date Created: October 14, 2016 Date Modified: November 28, 2017